Thank you for shopping at airsoftgrenades.eu
If you have a problem with the product, you don’t need to worry- we’re here to help you.
Any products that have not met your expectations can be returned within 30 days of purchase.

For a product to be eligible for a return, it should meet these requirements:
• Must have been purchased within the last 14 days
• Must be in its original packaging
• Must not be used or damaged
• Must have the original receipts or proof of purchase
• You must have the Return Merchandise Number that was given by us

If your product does not meet these requirements, it will not be considered for a return.

To get a Return Merchandise Number (RMN), you can contact us at airsoftgrenades.eu@gmail.com. Then you can send the item along with the packaging, receipt, and RMN number we provided. The delivery address will be given to you after the return is open.

Shipping Charges

You will be fully responsible for payment of the shipping costs of any return, along with the payment for risk of loss or damage during the shipping process. The charges incurred when shipping the returns are not refundable.

Damage of Items

In case you receive a damaged or broken item, make sure you contact us for quick assistance.

Items on Sale

Regular items can be returned for a refund, but sale items will not qualify for these returns.

 

Money Return Policy

We understand that mistakes happen, and in the event that a customer has made a payment in error or for any other reason necessitating a refund, we have established the following Money Return Policy:

Eligibility for Refund:

Refund requests must be submitted within 14 days from the date of the original transaction.

To be eligible for a refund, the payment must have been made in error or due to unforeseen circumstances. The request must be accompanied by a detailed explanation of the situation.

Refund Process:

Customers seeking a refund must contact our customer support team via airsoftgrenades.eu@gmail.com to initiate the refund process.

The refund will be processed in the original form of payment within 14 business days upon approval of the refund request.

Refund Charges:

A 10% processing fee will be applied to all approved refunds. This fee covers administrative and transaction costs associated with the refund process.

Documentation Required:

Customers must provide documentation supporting the claim for a refund. This may include but is not limited to screenshots, transaction details, or any other relevant information.

Contact Information:

For any inquiries or to initiate a refund request, please contact our customer support team at airsoftgrenades.eu@gmail.com

Policy Modifications:

SIA ANDRS reserves the right to modify, amend, or cancel this Money Return Policy at any time. Any changes will be effective immediately upon posting on our website or other communication channels.

Contact us

If you have any questions about our Returns and Refunds Policy, please send an email to airsoftgrenades.eu@gmail.com